Returns and Refunds Policy

Every order is backed by our 60-day money-back guarantee. If First Light has not helped within 60 days, email us for a full refund. Keep the oil. If your order included a diffuser, return the diffuser (see below). If something is faulty, your rights under Australian Consumer Law apply.

1. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a replacement or refund for a major failure, and compensation for other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure is not major.

2. 60-day money-back guarantee

You may request a full refund within 60 days of delivery for any reason:

• Keep the oil (First Light) — you do not need to send it back
  
• If your order included a diffuser, return the diffuser in reusable condition to the returns address below
  
• Include your order number as proof of purchase
  

Refunds are issued to the original payment method once any diffuser is received.

3. Faulty, damaged, or incorrect items

If your item is faulty, damaged in transit, or incorrect, please contact us with:

• Your order number
  
• A description of the issue
  
• Photos where applicable
  

We will provide a replacement or refund, at our discretion, in accordance with Australian Consumer Law. Where required, Aurala may, at its discretion cover reasonable return shipping costs.

4. Items not eligible for refund

• Diffusers returned damaged through misuse
  
• Gift cards
  

This does not limit your consumer law rights.

5. Processing time

Approved refunds are processed within 5 to 10 business days of inspection. Bank processing times may vary.

6. How to lodge a return

Email: hello@auralanaturals.com

Returns address: PO Box 461, Elanora QLD 4221