Aurala Naturals – Terms and Conditions

Plain-English Summary

These terms explain how our website works, how orders are placed and fulfilled, and how your rights are protected. They sit alongside our Returns, Shipping, Privacy, and Subscription policies.

1. About us

Aurala Naturals

ABN: 88 690 541 809

Australia

Contact: hello@auralanaturals.com

These Terms apply to all purchases made through our website.

2. Using our website

By accessing or using this website, you agree to these Terms and our other published policies. If you do not agree, please do not use the site or place an order.

3. Products and intended use

Aurala products are designed for household and lifestyle use as part of a clean-air routine.

They are not medical or therapeutic goods and are not intended to diagnose, treat, cure, or prevent disease. Any information provided is general in nature and does not replace professional advice.

Always read labels and use products only as directed.

4. Orders

When you place an order, you are making an offer to purchase. We may accept or decline orders where stock is unavailable, pricing errors occur, or fraud is suspected.

Order confirmation is sent by email once accepted.

5. Pricing and payment

• Prices are shown in AUD and include GST where applicable.
  
• Shipping costs are calculated at checkout.
  
• Payments are processed securely via Shopify Payments, PayPal, and Afterpay.
  

If a pricing error occurs, we may cancel the order and issue a refund.

6. Shipping

Dispatch and delivery information is set out in our Shipping Policy, which forms part of these Terms.

Delivery timeframes are estimates only and not guaranteed.

7. Returns and consumer guarantees

Our Returns and Refunds Policy forms part of these Terms.

Nothing in these Terms limits your rights under the Australian Consumer Law. You may be entitled to a repair, replacement, or refund for a major failure, and compensation for other reasonably foreseeable loss or damage.

8. Subscriptions

If you purchase a subscription, billing and delivery will recur automatically at the frequency selected until cancelled. Subscription terms are set out in our Subscription Policy.

9. Intellectual property

All content on this website, including text, imagery, branding, and product names, is owned by or licensed to Aurala Naturals. It may not be used without permission.

10. Limitation of liability

To the extent permitted by law:

• We exclude liability for indirect or consequential loss.
  
• Our liability is limited to the amount paid for the relevant product, except where consumer guarantees apply.

11. Privacy

Personal information is handled in accordance with our Privacy Policy and applicable Australian privacy laws.

12. Governing law

These Terms are governed by the laws of Queensland, Australia.