Shipping Policy

Plain-English Summary

Orders are dispatched quickly and shipped with tracking. Delivery times are estimates, not guarantees.

1. Dispatch

Orders are typically dispatched within 1–3 business days.

2. Delivery

We ship via Australia Post with tracking provided.

Estimated delivery times are based on standard Australia Post timeframes and may vary due to location, peak periods, or external delays.

3. Tracking and delivery

Tracking details are provided once your order is dispatched. Signature on delivery is not required unless stated otherwise.

4. Delays and lost parcels

If your parcel is delayed or appears lost in transit, contact us and we will assist with an investigation.

If a parcel is confirmed lost before delivery, we will arrange a replacement or refund.

5. Incorrect addresses

Please ensure your delivery address is correct. If an incorrect address is provided, re-shipping and replacement costs may apply.